Welcome to K.S. Choi corp.

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Customer Service

ORDERING INFORMATION

NO MINIMUM amount per order

First-time orders for acupuncture needles, TENS and acupuncture stimulators : Please note that your acupuncture license must be verified before your order is shipped out.

You must be a licensed practitioner to purchase acupuncture needles and acupuncture stimulators.

**PLEASE DO NOT PLACE AN ORDER UNTIL YOU HAVE PROVIDED A VALID ACUPUNCTURE LICENSE. **

Phone Orders

Call us at 323-232-1600 Mon-Thurs, 9am to 5:30pm & Friday from 9am to 5:00pm PST

We are here to help you.

Orders submitted after 12pm PST will usually be processed on the next business day. Please note that delays may occur.

E-mail / Online Orders

You may place your order 24 hours a day.

To ensure prompt processing, please email your order to : goacuzone@gmail.com

Please include the following information when placing an email order.

1. Account name
2. Billing and shipping address
3. Purchase order number (if applicable)
4. Your name and telephone number
5. Product number / description
6. Unit of measure and quantity desired

Any incorrect information may delay delivery. For example, missing suite number, wrong zip code, change of address, etc. can cause delay delivery. If any correction is made after the package is already in transit, there will be a correction charge of $14 PER PACKAGE.

Special Orders

Case quantity purchase may be required. Special orders CANNOT be cancelled or returned.
Prepayment is required.

Back Orders

We strive to deliver all orders complete the first time. In the event that the desired product is out of stock at the time of ordering, we may back order the item upon your request and ship it as soon as it becomes available, or ship from another distribution center if applicable. Appropriate freight charges will apply.

SHIPPING INFORMATION

Shipping Information

All orders will be delivered via FedEx Ground Service and USPS . Delivery by FedEx Service is available at actual shipping cost. Weekend delivery service is NOT available. Orders received by 12:00pm will usually be shipped on the same day; however, please note that delays may occur. For AK and HI residents, USPS Priority Mail will be used instead and no free shipping promotions may be applied.

There is an address correction charge of $14 PER PACKAGE for any incorrect address given.

In the event that the package is refused or returned to us, the buyer is responsible for both the outgoing and returning shipping charges.

International Orders

For all international shipments, please contact us to place an order. Please note that all international shipments will be charged duty and tax, which must be paid to the shipping carrier at the time of delivery. Please contact your local post office for more information regarding duty and tax charges.

PAYMENT INFORMATION

Payment: We accept all major credit cards (Visa, MasterCard, American Express, and Discover). Only USD funds through a United States Financial Institute are accepted.

Payment Term: We no longer take net terms from our customers.

Credit Card Purchases

We accept Visa, MasterCard, American Express, and Discover Charge Cards. Please have credit card number, card holder's name, expiration date, and the security code ready when placing your order.

RETURN INFORMATION

1. We will ask for the invoice number and date of purchase, item number, quantity and reason for return, and provide you with a Return Authorization Number.

2. Write the Return Authorization Number on your shipping label. Return the item prepaid via USPS or Fedex, in its original packaging and original condition to:

Returns Department
K.S. Choi Corp.
179 W. 39th St.
Los Angeles, CA 90037

All returns require a receipt with Return Authorization Number to be processed. All merchandise returns are subject to inspection. Any merchandise unsuitable for resale will not be accepted. A minimum restocking fee of 25% will be applied to all returns. We will not accept returns after 30 days from the date of purchase. Books must be returned within 7 days from the date of the purchase. For defective products we will replace or repair based on manufacturer's policy.

When returning a merchandise which was initially offered free shipping, the amount to be refunded will be the price of the returned merchandise less the initial shipping charge.

FDA COMPLIANCE PURCHASE AND SAMPLE REQUESTER AGREEMENT

The use of acupuncture needles is restricted to qualified practitioners as determined by each state. With this restriction, K.S. Choi Corp. will not offer any medical advice or make any medical claims on the offered acupuncture needles. In compliance with the FDA, and State regulations that restrict the use of acupuncture needles to qualified practitioners, K.S. Choi Corp. will sell acupuncture needles and devices to licensed professionals only. All acupuncture devices are sold to qualified practitioners only. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold K.S. Choi Corp. harmless from any consumer claims against the ultimate use of these acupuncture devices.

All images are copyrighted by their respective owners. Use of any copyrighted images is not authorized without the consent of the copyright holder.