FAQ
About AcuZoneOrdering
Security & Privacy
Returns & RMA
What distinguishes AcuZone needles from other acupuncture needles?
AcuZone needles are crafted from the highest-quality, surgical-grade Japanese stainless steel wire and polished using laser-diode controlled machine to ensure smooth, uniform tips. Then the needles are double-coated in silicone to ensure smooth insertion and extraction.
While our quality is equivalent or above the Japanese needles, our price is comparable to lower-quality Chinese needles. When you need the best needle for treating your patients, AcuZone brand needles are your prime choice.
How do I place an order with GoAcuzone.com?
You may place your order online 24 hours a day, 7 days a week. Orders submitted after 1 pm PST will be processed on the next business day.
If you wish to speak with a customer service representative, you may contact us Mon-Fri between 9:00 am and 5:00 pm (PST) at (323) 232-1600
How does the Shopping Cart work?
When you are shopping at GoAcuzone.com and add an item to your cart, it is saved in your Shopping Cart. The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. Items you place in your Shopping Cart will remain there till you delete them.
What payment methods do you accept?
We gladly accept Mastercard, Visa, Discover, and American Express.
When will my credit card be charged?
Once your order is placed, a 30-day Authorization period begins. During this time, we will finalize and charge the payment, including any adjustments to the shipping cost.
How will the charge appear on my credit card?
- Online orders: www.goacuzone.com
- Phone orders: KS CHOI CORPORATION 2
- Pick up orders: KS CHOI CORPORATION
Do I have to pay sales tax?
Currently, we apply sales tax based on the specific district in each of the seven states where we charge sales tax. These states are California (CA), Ohio (OH), Washington (WA), New Jersey (NJ), North Carolina (NC), Florida (FL), and Virginia (VA).
What address should I enter in the billing information fields?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. Any non-matching information will be declined during order processing.
Should I put spaces or dashes in the credit card number?
No. Your card number should be entered in as a continuous string of numbers without spaces or dashes in between.
What type of confirmation should I expect once I have placed an order?
Shortly after you place an order, you will receive an email confirming that we have received your order, sent to the email address you supplied during the checkout process. This email will include your order number and order summary.
After your order has been processed, you will receive an email confirmation which will include a copy of your invoice and tracking number.
How long does it take to process an order?
We make every effort to ship purchases within 24 hours of receiving your order. Orders submitted after 1pm PST will be processed on the next business day. Weekend delivery service is NOT available.
Please use street addresses where possible; PO Boxes will be shipped with USPS only, UPS and Fedex does not ship to PO Boxes.
If an item(s) on your order is out of stock, you can request a backorder and will be shipped and charged to you as soon as the item becomes available.
In the event that the shipped out package is returned to us due to the fact that no receiver was available at the requested delivery destination, the purchaser is responsible for both the outgoing and returning shipping charges. If the package is returned, a refund will be issued LESS the original outbound shipping cost and return shipping cost.
Transit times are only estimates and not guaranteed especially during the holiday season and for orders that offered free shipping.
What is your privacy policy?
At GoAcuzone, we are committed to protecting your privacy. We use the information we collect about you to process orders ONLY and will NEVER share this information with or sell it to third parties.
The only time we will use your information other than to process your order is if you authorize us to contact you with new product offerings and specials.
What information do we collect? How do we use it?
When you order, we need to know your name, email address, mailing address, credit card number, expiration date, and billing address, and CVV(3 or 4 digit code) so we can process and fulfill your order and send you an email with your order details.
Your consent to our Privacy Policy
By using our website, you consent to the collection and use of your personal information by goacuzone.com. If we make changes to our privacy policy, we will post these changes to this page on our website so that you are always aware of the information collected, how we use it and under what circumstances we disclose it.
All images are copyrighted by their respective owners. Use of any copyrighted images is not authorized without the consent of the copyright holder.
What is your return policy?
In the event that you are not 100% satisfied with any product you purchase from GoAcuzone, you may return it to us within 30 days (7 days for books) of order receipt and exchange it, receive a credit on your GoAcuzone account or a refund on your credit card. The product to be returned must be unused and in saleable condition (i.e., in original, unmarked, undamaged packaging). A Minimum restocking fee of 25% will be applied to all returns.
You will not receive a credit for the returned product until the merchandise is received at our facility in Los Angeles, California.
When returning a merchandise which was initially offered a free shipping, the amount to be refunded will be the price of the returned merchandise less the initial shipping charge.
After 30 days from the date of the purchase no return will be accepted.
What if the product I purchased is defective or was damaged during shipment?
If you have received a damaged or defective product, please immediately contact and report the damage to a customer service representative at (323) 232-1600 Mon-Fri from 9 am to 5 pm PST for assistance and instructions for returning the product.
If you would like to have the same item or a replacement item sent to you, GoAcuzone will pay the shipping cost to send it. The replacement order will be sent via Standard FedEx Ground, USPS-Ground Adv. Cubic, or UPS-Ground.
What process do I follow to exchange a product?
If you are exchanging a product because it did not meet your expectations, please see our published return policy to make sure it falls within our guidelines.
Please contact our customer service to receive your Return Merchandise Authorization Number (RMA #). Once you receive your RMA number, please enclose a copy of the invoice that came with the original order or include a note indicating why you are returning the item, your GoAcuzone account name (on the invoice Bill To: section), original invoice number (if known) and your contact information. Also, please indicate what product you are exchanging this item for. The shipment should be insured and returned to:
K. S. Choi Corp.
Attn: Returns Department
179 W. 39th St.
Los Angeles, CA 90037
Once the shipment is received at our facility, it will take approximately 5 business days for us to process the request and send out the new item. Shipping time to your location should be added to the estimated processing time.
NOTE: The purchaser is responsible for both the returning and outgoing shipping costs to send the new product back to you. The default method of shipments for the new product(s) we send is (are) Standard FedEx Ground, USPS-Ground Adv. Cubic, or UPS-Ground. If you require your shipment to be sent in an expedited manner, please note it on the invoice returned to us.
If I have returned a product I purchased for credit, when will the credit appear on my credit card?
After we receive the product you are returning at our facility, it takes us 5 business days to process the credit. Generally, you will see the credit for the product on your next credit card statement, however, it depends on the billing date for your credit card account.
